Specialized App to manage Online and Onsite Support Contracts, Maintenance Contracts for onsite assets and systems, their execution, renewal. Choose Edition of your choice and get started to support your customers

• Cloud based. Support for two Devices per User

• Modern collaborative Application for a Mobile First world

• Configurations

  • Support Contract

  • Sites

  • Systems within the Site

• Support Tickets

  • Manage All Support Tickets of your Business at one place

  • Log and Assign Support Tickets

  • Update their Status

• Roles based Access Control

  • User Accounts based on Email Addresses

  • Create a Reporting Hierarchy

  • Collaborate with System Team Members

• Reports and Notifications

  • Schedule Preventive Maintenance Reminders

  • Schedule Contract Renewal Reminders

  • Monitor Ticket Turn Around Times

  • Monitor Support Agent Effectiveness

• Industry Standard Secure and Safe Data Storage

  • Data Transfer over Secure connection

  • Automatic Data Backups

  • Download Your Own Data

• Every thing that is there in Basic Plan

• Take Collaboration to next level

  • Give your customers access to this Application.

  • Two free Customer Users for each System on Site

  • Collaborate with Partner OEMs and Partner Distributors through the Support App

• On Field Support Agents

  • Assign Support Tasks based on Location Data among other things

  • Track live movement Support Agents

• Context and Intent based Intelligent Chat Bot to Manage Tickets

• Everything that is there in Standard Plan

• IT Practices needed for Compliance

  • Restrict Users to a domain whitelist

  • Option for Two Factor Authentication

  • Get Audit and Logs Reports

  • Integrate with your Active Directory

  • Customer Logins can also be through Active Directory

• Get Access to APIs to integrate with your internal systems

• Fees of ₹ 1,00,000 / Year

• Dedicated Support Personnel available at Addition Price